Maui booking notes — the tariff, the stack, West Maui timing.

01

Quotes & booking

Every Maui booking is confirmed by an itemised written quote: menu price, staffing, Upcountry travel if any, 20% service, GET. Wailea, Kapalua, Kāʻanapali, and Makena are base. Saturday West Maui arrival is planned, not hidden.

• Menu price (per guest, day rate, or fixed) — published starting price
• Service charge — 20% market convention; distributed to staff or disclosed in writing (HRS §481B-14 posture)
• GET — up to 4.7120% incl. county surcharge, shown as its own line, valid through Dec 31, 2030
• Booking deposit — 50% market norm, locks your date
• Travel zone fee — only outside base zones, published per island
• Gratuity — always voluntary, never hidden in the bill

02

Deposits

Fifty percent locks the date after you accept the written total. Moving from Wailea to Lahaina after the deposit can change the travel line — write us.

03

Cancellation & weather

Proposed tiers pending attorney review: 28+ days partial refund posture; 14–28 days deposit retained; under 7 days full balance posture. Wind and road closures reschedule rather than forfeit, where safe. Saturday traffic is not force majeure.

04

Taxes (GET)

Hawaiʻi GET is a tax on our gross income. If passed on visibly, the maximum rate is 4.7120% including county surcharge — identical on all four islands, valid through December 31, 2030 — always its own line. We will never display the obsolete 4.166% figure.

05

Service charge & gratuity

Where a service charge applies (20% is the market convention), Hawaiʻi law (HRS §481B-14 posture) requires it be distributed to employees as tip income or its retention clearly disclosed. Gratuity beyond that is always voluntary.

06

Licensing, insurance & food safety

Certificates publish when issued and verifiable. We do not invent Maui guest reviews.

07

Privacy & accessibility

We collect only what the quote form asks, use it only to serve the enquiry, never sell it. Built to WCAG 2.2 AA.